Delivery
Last updated: 14 November 2026
Where we deliver
We deliver to addresses in the United Kingdom. We cannot deliver to the Channel Islands, the Isle of Man or outside the United Kingdom.
Delivery charge
Delivery is free. The price you see on the product page already includes delivery, and the payment page shows the total before you pay.
Where your order comes from
Your order ships from our supplier's warehouse in China by tracked parcel. We use tracked international parcel services such as YunExpress or CJPacket, with final delivery by a UK carrier. Every order is tracked. We email you the tracking details once your parcel is on its way.
If you order several items, they may arrive in separate parcels on different days.
Delivery times
Delivery normally takes 7 to 12 working days from the day we confirm your order by email. This is made up of up to 3 working days to prepare and dispatch your order and the time in transit to your door. Working days are Monday to Friday, except bank holidays.
If no delivery time has been agreed, we deliver within 30 days after the contract is made at the latest. If we are going to be late, we tell you by email. Our terms and conditions explain your rights if a delivery is late.
Customs and import VAT
- Orders with a total of £135 or less: there are no customs charges and no import VAT for you to pay. The price you pay at checkout is the full price.
- Orders with a total of over £135: UK import VAT and a carrier handling fee may be charged on delivery. These charges are set by HMRC and the carrier, not by us, and are paid to the carrier before or at delivery.
A short version of this note is shown at the top of every page of the shop, including the basket, so you can check your total before you pay.
When your order arrives
Please check your parcel when it arrives. If the packaging is badly damaged, note it with the driver if you can. If you find damage or a fault after opening, email us at info@cartechroom.co.uk with your order number and photos. We then arrange a replacement or a refund. See our returns page.
The goods remain at our risk until they are delivered to you or to a person you have named to receive them.